
Moments to Remember
Find answers to your most common questions.
FAQs
What’s your return policy?
Each birthday crown is handmade to order and personalized just for you, which means we’re unable to accept returns or exchanges unless your item arrives damaged or incorrect. We want you to be truly happy with your purchase, so please reach out if there's an issue—we’re always here to help!
Do you offer refunds?
Refunds are only available for orders that arrive damaged or with an error on our part. If something’s wrong, just contact us with a photo and we’ll make it right as quickly as possible.
Can I cancel my order?
You can cancel your order within 24 hours of purchase—after that, we’ll have already started making your custom crown, and cancellation won’t be possible.
Each piece is handmade to order and crafted with care, so we truly appreciate your understanding. Thank you for supporting our small business!
How long does it take to make my crown?
Production time is usually 3–5 business days before shipping. Please check the current processing time on the product page, as this may vary during busy seasons.
Do you ship internationally?
Yes! We ship worldwide from Germany. Please note that international buyers are responsible for any customs and import taxes that may apply.
What size are the crowns? Will they fit my child?
Our crowns feature a velcro closure that allows for easy adjustment. They comfortably fit head circumferences from 45 to 60 cm (approximately 17.7 to 23.6 inches), making them suitable for toddlers, children, and even some adults. If you're unsure about the fit or have any questions, feel free to reach out!
Can I order a custom crown in different colors?
Yes! We offer a selection of available fabrics so you can choose your preferred colors. Just head over to Catalog > Custom Crowns to view all options and create your personalized crown.